To earn your trust, Activa Langues is committed to making every effort to secure your reservations and protect your personal information. Activa Langues' policy is not to collect any personal information on this website without your knowledge. Your personal information will under no circumstances be transmitted to a third party not affiliated and remain exclusively reserved for an internal use.
We are committed to offer you the right to object and withdraw your personal data. The right to object is understood as being the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection. For instance, in this context, we may have to withdraw your subscription to a newsletter. In the context of a newsletter, you have the possibility to unsubscribe via a link located at the bottom of the email. We are committed to recognize a right of access and rectification to data subjects wishing to consult, modify or even delete information concerning them.
You can exercise these rights by contacting us:
3 rue Fabre d’Eglantine
Tel : +33 1 43 07 56 38
Fax : +33 1 43 72 99 31
Email : firstname.lastname@example.org
Below are the types of information we collect.
- Information You Give Us
Activa Langues collects your data to provide you with the requested information, to proceed with your registration, or to establish communication with you. We collect the following information: Name, first name, mailing address, postal code, e-mail address, language, nationality, telephone number, gender, date of birth. Other personal information such as language level, diet, allergies, smoking or non-smoking will also be collected to process registrations.
This personal information is collected through the "contact us" or the registration form for a stay. All information provided will only be used to respond to your requests or to register for one of our programs. You can choose not to provide us with certain information, however, this decision may deprive you of many of the services and features we offer or prevent us from processing your registration with one of our programs.
- Mobile Phone Information
Our website is usable on mobile phone. The only personal information collected is through the "contact us" forms and the registration form.
- Emails Information
To optimize the usefulness and interest of our emails, we may receive confirmation of emails you have opened and sent by Activa Langues. We also compare our customer list with lists received from other companies to avoid sending unnecessary emails to our customers. If you do not wish to receive an e-mail from us, simply notify us by clicking here.
- Information From Other Sources
We might also receive other information about you from different sources and add it to your account information, for example, when you contact the customer service by phone.
Activa Langues may receive information about you from third parties. For example, if your information is accessible via the web page, profile page or other type of related page on a social network. Activa Langues also receives information available in Opendata on the companies and their managers from different processing managers (legal data INPI, the French National Institute of Industrial Property; BODACC, the Official Bulletin of Civil and Commercial Announcements etc.).
The personal data processed are the surname, first name, professional function, and sometimes the professional email of people present on professional social networks and whose profiles are publicly accessible and indexed by search engines, as well as corporate officers of French companies listed in the files available in opendata.
In any case, we collect indirectly only the information for which you have authorized access and only for the purposes indicated in the Article “Use of personal data” by Activa Langues above.
- Automatic Information
We use our own Cookie for the operation of certain sections such as “contact us” and registration for a stay. We use this collected information to follow up on your requests, contact you if necessary, and perform statistical follow-up. We collect certain information through log files and cookies. This mainly concerns the following information: IP address, Operating system, Pages visited and requests, Connection time and day. The use of such files allows us to improve our service, to provide you with a personalized welcome, and a statistical follow-up. If you do not wish to provide us this information, you can modify your browser settings and/or delete your current cookies.
We use Personal Data to respond to your requests, to send you administrative information, to execute and process your payments, to communicate with about your purchase or to send you special offers.
Customer information is an important part of our business and our job is not to market our customers' personal information. We only share this personal information with our partner schools as part of your registration in one of their programs.
We store your personal information to allow you to use our guidance and training consultancy services on an ongoing basis, for the time necessary to achieve the relevant purposes under the conditions described in this charter, for the time necessary to meet legal obligations such as tax or accounting obligations, or for any other time that may have been communicated to you. For example, we keep your booking history in order to allow us to consult your previous training courses and your contact addresses for the said orders and to improve the relevance of the training courses that we recommend in case of re-registration.
We work closely with our partner schools.
These partners can use the data we share to take into account your enrolment in a language program or the data they collect from you directly when you are on their premises.
We maintain physical, electronic security measures and backup procedures in connection with the collection, retention and disclosure of customers' personal information. Our security procedures may require us to ask for proof of your identity before we can provide you with your personal information.
The Activa Langues stays cannot be purchased by children (person under 18 years old). Stays for children must be purchased by adults. If you are under 18 years old, you cannot use our website without the participation of a parent or a guardian.
When you make a payment by credit card, you access fully secured pages. The credit card number and the information required for the transaction are entered by the bank Crédit Mutuel. All elements of the transaction are encrypted and confidential. Activa Langue has chosen Credit Mutel’s secure payment system (3D Secure) to ensure that the banking transaction is carried out under optimal security conditions. Your payment is directly registered on the Crédit Mutuel website in encrypted mode (SSL encryption method) Activa Langues has no access to your bank details at any time.